Privacy & Cookie Policy
Last updated: 17 May 2026
Welcome to Lottie Laser Clinic. Your privacy is important to us, and we are committed to protecting your personal data and being transparent about how we use information collected through our website and clinic services.
This Privacy & Cookie Policy explains how we collect, use and protect your information when you visit our website or contact us regarding treatments and services.
1. Who We Are
Lottie Nails & Laser Clinic is a UK-based laser and aesthetics clinic located in Rossendale, Lancashire.
For the purpose of UK data protection law, Lottie Laser Clinic is the data controller responsible for your personal information.
Contact Details
Lottie Laser Clinic
602 Burnely Road, CrawshawboothRossendale, Lancashire, United Kingdom
Email: hello@lottielaserclinic.co.uk
Website: https://www.lottielaserclinic.co.uk
If you have any questions about this policy or how your information is handled, please contact us using the details above.
2. What Information We Collect
We may collect and process the following personal information:
Name
Email address
Telephone number
Appointment or enquiry information
Consultation details
Treatment history
Medical suitability information provided during consultations
Marketing preferences
Website usage data
IP address and browser/device information
We only collect information that is necessary for providing our services, responding to enquiries, improving our website, or meeting legal and insurance obligations.
3. How We Collect Your Information
We may collect your information when you:
Fill in a contact or enquiry form
Book a consultation or appointment
Subscribe to marketing communications
Contact us by email, phone or social media
Visit our website
Accept cookies on our website
Complete consultation or consent forms
4. How We Use Your Information
We may use your personal information to:
Respond to enquiries
Arrange appointments and consultations
Provide treatments and aftercare advice
Assess treatment suitability and safety
Maintain treatment records
Improve our website and customer experience
Send appointment reminders or service updates
Send marketing communications where consent has been provided
Meet legal, regulatory or insurance obligations
We will only use your personal information where we have a lawful basis to do so.
5. Marketing Communications
We may send occasional promotional emails, treatment updates, offers or clinic news where you have chosen to receive marketing communications.
You can unsubscribe or withdraw consent at any time by:
Clicking the unsubscribe link in marketing emails
Contacting us directly
We do not sell your personal information to third parties.
6. Medical & Consultation Information
Some treatments require us to collect health-related information to assess suitability and treatment safety.
This information is handled confidentially and only collected where necessary for treatment purposes.
We take appropriate steps to protect sensitive information and restrict access to authorised personnel only.
7. How We Store & Protect Your Information
We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse or disclosure.
Your information may be stored securely using trusted third-party systems such as:
Booking systems
Email providers
Website hosting platforms
Secure cloud storage providers
We retain personal information only for as long as necessary for business, legal, insurance and regulatory purposes.
8. Sharing Your Information
We may share limited information with trusted service providers where necessary to operate our business, such as:
Website hosting providers
Booking or appointment systems
Payment processors
IT or email providers
Professional advisers or insurers
These providers are required to handle your information securely and lawfully.
We may also disclose information where required by law.
9. Your Rights
Under UK data protection law, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict or object to processing
Withdraw consent
Request transfer of your information
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the contact details above.
You can also contact the ICO directly via: https://ico.org.uk
10. Cookies
Cookies are small text files placed on your device when you visit a website.
We use cookies and similar technologies to help our website function properly, improve performance, analyse traffic and support marketing activities.
11. Types of Cookies We May Use
Essential Cookies
These cookies are necessary for the website to function correctly and cannot usually be disabled.
Examples may include:
Security cookies
Website functionality cookies
Session management cookies
Analytics Cookies
These cookies help us understand how visitors use our website so we can improve user experience and performance.
Examples may include:
Google Analytics
Squarespace analytics tools
Marketing & Advertising Cookies
These cookies may be used to measure advertising effectiveness or help deliver relevant adverts.
Examples may include:
Meta/Facebook Pixel
Instagram integrations
Third-party advertising tools
Embedded Content Cookies
Some third-party content embedded on our website may place cookies.
Examples may include:
Instagram feeds
Google Maps
YouTube or Vimeo videos
12. Managing Cookies
When you first visit our website, you may be asked to accept or decline non-essential cookies.
You can also manage or delete cookies through your browser settings.
Please note that disabling some cookies may affect website functionality.
Useful browser guidance:
Google Chrome: https://support.google.com/chrome
Safari: https://support.apple.com/safari
Microsoft Edge: https://support.microsoft.com/edge
Firefox: https://support.mozilla.org/firefox
13. Third-Party Services
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of external websites.
We recommend reviewing the privacy policies of any third-party services you interact with.
14. Children’s Privacy
Our services are not intended for children under the age of 18 without full parental/guardian consent & presence
We do not knowingly collect personal information from children.
15. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time to reflect legal, technical or operational changes.
Any updates will be published on this page.
16. Contact Us
If you have any questions about this policy or your personal information, please contact:
Lottie Nails & Laser Clinic
602 Burnley Road, Crawshawbooth, Rossendale, Lancashire, United Kingdom
Email: hello@lottielaserclinic.co.uk
Website: https://www.lottielaserclinic.co.uk